Support Overview
This section of our website is designed to support
our current customers. Below are
several common question relating to web hosting, e-mail and mobile
e-mail services. If you are still
unsure on how to fix a problem or have
additional questions
please use our support contact form.
Web Hosting Support
What is Windows Web Hosting?
Windows web hosting is one of the most popular and user friendly platforms in web hosting. If you're looking for an inexpensive way to host your personal, blog or small business web site, than look no further. We guarantee prompt and knowledgeable technical support, in-depth knowledge of web hosting platforms and web hosting experience you need to run your website quickly and smoothly.
What steps do I need to take to setup a website?
Please contact us via e-mail. We will assist you in registering your domain, establishing an online presence, and setting up your e-mail accounts.
How long after I sign up will I be able to start uploading content to my website?
If you are registering a
domain name at the same time you place your web hosting order, it
usually takes less than 24 hours for your domain to propagate.
You can begin using your website within that time period.
Will I have access to Microsoft FrontPage Extensions?
Yes. We support all versions of Microsoft FrontPage 98, 2000, 2002, 2003. We also support Microsoft Expression Web.
E-mail Client Support
Do
you need help setting up your e-mail client?
Use the setup
guides and video tutorials below to help you configure your new e-mail account with many of the most popular e-mail
clients. Identify which e-mail client you will be using, by
opening the client and clicking "help" and "About". Then
download the correct setup guide below to help you through the
process of setting up your business class e-mail account:
| E-mail Client | Setup Guide | Setup Utility | Setup Video |
|
Outlook 2007 |
POP3 | IMAP
 |
POP3 | IMAP |
Tutorial
 |
|
Outlook 2003 |
POP3 |
IMAP
|
POP3 | IMAP |
Tutorial
|
|
Outlook 2002 (XP) |
POP3 |
IMAP
|
POP3 | IMAP | |
|
Outlook 2000 |
POP3 |
IMAP
|
POP3 | IMAP | |
|
Outlook Express |
POP3
|
IMAP
|
POP3 | IMAP | |
| Windows Mail (Vista) |
POP3
|
IMAP
|
POP3 | IMAP | |
|
Macintosh Mail |
POP3
|
IMAP
|
N/A |
E-mail Port Settings
All email accounts, regardless of the domain name, will use the following server settings. To use a secure connection, use the settings marked "SSL."
|
Incoming Server Type: |
Server Name: |
Port: |
|
POP3 |
pop.emailsrvr.com |
110 |
|
IMAP |
imap.emailsrvr.com |
143 |
|
POP3 with SSL |
secure.emailsrvr.com |
995 |
|
IMAP with SSL |
secure.emailsrvr.com |
993 |
|
Outgoing Server Type: |
Server Name: |
Port: |
|
SMTP |
smtp.emailsrvr.com |
25, 587, |
|
SMTP with SSL |
secure.emailsrvr.com |
25, 465, 587, |
Outgoing servers require SMTP authentication. Microsoft
Outlook users will need to manually enable this feature.
Note: When entering your User Name, please enter your entire
email address (e.g., myname@mydomain.com).
How do I access webmail?
Each web plan comes with a limited number of business class e-mail addresses. You can access your e-mail account via webmail. To access webmail, please type http://webmail.<yourdomainhere>.xxx. For example: http://webmail.caseydesigns.com. Simply type in your full e-mail address for your username, and your password to access your e-mail.
How do I change my password?
Login into webmail, (see the instructions above if necessary). To manage all webmail settings, click "Settings", located in the upper right corner of the web page. A pop up menu should appear (if you do not see this menu, please temporarily shut off your pop-up blocker). Click "Change Password" on the left-hand menu, enter your current and new password and confirm your new password.
How do I manage / control spam?
Spam filtering is preconfigured to filter and detect spam, however you have several additional tools to improve your ability to keep your inbox spam-free.
Login into webmail, (see the instructions above if necessary). To manage all webmail settings, click "Settings", located in the upper right corner of the web page. A pop up menu should appear (if you do not see this menu, please temporarily shut off your pop-up blocker). Click "Spam Settings" on the left-hand menu. From this menu, you have the ability to toggle on/off spam filtering, add safe e-mail address to your white list, and block spam e-mail with your black list. You also have the ability to write customized rules to filter mail based on set criteria.
Wireless / Mobile Support
Do
you need help setting up for iPhone, Android, Blackberry, Palm, or
Windows Mobile Unit?
The following will
provide you with step-by-step instructions on how to set up your
mobile email device:
|
Apple iPhone |
Setup Guide (IMAP)
|
|
Google Android |
|
|
Windows Mobile |
Setup Guide
|
|
RIM Blackberry |
Setup Guide
|
|
Snapper Mail |
Setup Guide
|
|
Palm VersaMail |
Setup Guide
|